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VR EDG NEWS is a free resource designed to help vacation rental Housekeeping department personnel learn and become more proficient and effective in their positions. You'll find that all content is directly related to and regarding the work and responsibilities of the Housekeeper, Housekeeping Manager, Maintenance Technician, Maintenance Manager, Property Managers, Inspectors, and all facets of Laundry services both in-house and out-of-house. You can subscribe, via the RSS, feed below to this blog and receive an email alert to any new posted articles. You don't have to be a member to enjoy this helpful information directly related to you, the Vacation Rental Housekeeping Professional. 
  • 07/11/2018 3:15 PM | Audrey Webster (Administrator)

    Here's is an article from our most recent newsletter. We thought non-members and those just checking out VR Edge to see if it's a good fit for them, might be interested in seeing some examples of great and specific information we give you from some of the most respected professionals in our business today.  Check this out!


    Technician Training Plan

    This is the training plan used by a company on the Outer Banks of NC for a new maintenance tech. If the newly hired tech is a full timer, the four days of training are a Thursday through Sunday for their busiest days are Saturday and Sunday. If a part-timer, training would be over 2 x 2day weekends (Saturday and Sunday).  

    Not mentioned here is that they tech comes to maintenance having already filled out all personnel forms.

    Day One

    ·         Show how to use time clock

    ·         Introduction to all staff

    ·         Make sure has all required personal tools

    ·         Issue bin and company provided supplies and discuss uses of each

    ·         Discuss departmental policies and have them review and sign that they understand all operational procedures

    ·         Watch YouTube training videos

    1.    Toilet repairs

    2.   Drywall repair

    3.   Grill repairs

    4.       Remounting towel bars

    5.       Gas stove troubleshooting

     Give test. Review wrong answers


     YouTube has so many "How To" videos on troubleshooting and repairing just about all common household appliances and other items. It should be a valuable tool for every VRM maintenance department as a source of information and employee training.


    Day Two:

    ·         Review internet/TV issues. Give troubleshooting guide

    ·         How to open and close a workorder in the software system

    ·         Trainer perform workorders with new hire observing

    ·         New hire perform workorders while being coached by trainer

    Day Three:

    ·         Trainer perform workorders with new hire observing

    ·         New hire perform workorders while being coached by trainer


    Day Four:

    ·         Do workorders all day while being coached


  • 07/05/2018 1:03 PM | Audrey Webster (Administrator)

    Here are some quotes that certainly seem to apply to what we do. These were published over 10 years ago and they still have meaning today!!

    “Sometimes we learn the hard way."

    That it doesn’t pay to get discouraged. Positive thinking is simply a choice each of us makes.” 

    “Excellence is the result of caring more than others think is appropriate and expecting more than others think is possible.”

    And the most powerful advice I have ever heard, and that helped me a great deal when I comprehended it fully: “ Our lives are determined, not by what happens to us, but by how we react to what happens to us.”

    This was written in early 2003 after attending my daughters graduation from graduate school. I like it then and I like it now!!! I believed it then and my beliefs are even stronger now.

    On Being a Vacation Rental Executive Housekeeper.

    You will never be bored. If you are, you are not doing enough.

    You will have more challenges facing you than anyone could ever imagine.

    You will have the most responsibility of anyone in your company, but too often too little authority.

    Others may too often make decisions that will hamper your effectiveness, especially when dealing with your unit owners.

    If you never hear from an owner or guest, assume they are happy and you have done your job, because they’ll tell you if they are not.

    You will learn, hopefully, that working smart is far better than working hard.

    You have the power to ENABLE your guests to be happy or the power to ruin their carefully planned vacations. This can be a daunting realization to those not up to the challenge.

    You are the hub of the wheel. If the wheel rolls, if your company makes progress, it is because of you more than anyone else. Take pride in that.

    Truly believe that a vacation rental housekeeping department can only be as good as the control that is exhibited over owners. Successful VR housekeeping (and maintenance) is all about control. 


  • 07/05/2018 12:21 PM | Audrey Webster (Administrator)

    On-Boarding New Homes in Your VR Program - from a HSK & MX perspective

    Adding homes into your rental program is great (right?)  It means more revenue for the company, more happy guests, more....more work for you.  The only way to keep up with an expanding home rental program is to streamline your processes.  We LOVE lists! Creating a spreadsheet (Excel file) of all the standard to-do's you and your department will need to perform once a home has been announced as entering the program will help keep everyone on task and quickly complete the process.  Robert Bennington, Board Member of VR Edge and Owner of Bennington Properties in Sunriver, Oregon, has graciously shared his entire on-boarding spreadhseet with us so we can supply it to you.  The entire 5 page worksheet can be downloaded HERE (available to VR Edge members only).


  • 05/22/2018 2:14 PM | Audrey Webster (Administrator)

    At VR Edge w regularly test and recommend products (or recommend against if the case may be) we come across that make our job of VR Housekeeping easier and more effective. 

    We do believe that all employee inspectors or anyone doing the job of inspection be taught a basic carpet spotting procedure and in our minds the best spotter is Folex. Folex is even effective as a pre-stain treatment in your laundry. Steve Craig said, "On my way to North Carolina on April 25 I made a mess on the drivers seat. When I got to NC a got a wet cloth and worked at it but to no avail. When I got home May 4, I got out my Folex and the stain was removed easily."

    If in your amenity package you provide guests a sponge, the best sponge we have seen is a yellow square one, individually wrapped, with a white scrub back that will not scratch stainless steel sinks. You can get a sample or pricing from dwightaligood@libertylinen.com

    Almost all housekeepers use Magic Erasers but inquire about the lesser priced generic ones rather than the more expensive brand name ones. Every janitorial supplier will most likely have a generic one. Heck, they even sell them at the Dollar Store if you get in a jam!

    Every housekeeping department needs a black light. They can be used for many things but the most important perhaps, is to detect places where pets have spilled their urine so you know what specific areas to treat. Portable ones cost less than $10 each. Here is a link to the one we have BLACK LIGHT.

    Read the label “Directions for Use” for your floor cleaner. You don’t want to use one that requires rinsing because no housekeeper rinses. Takes too much time and that could be the cause of sticky or dirty floor complaints if you get those.

    If you give your housekeepers or subs cut up linens as rags you might want to consider stopping that practice because one of the biggest abuses of terry is housekeepers cleaning with room linens? Isn’t giving them room linens as rags just an incentive to continue abusing? Microfibers or colored huck towels would be a better solution that would help with your linen abuse.

    Plastic cutting boards in your properties are OUT. Stop supplying them. Recent studies have shown that the scratches, nicks, and divots are hiding places for dangerous bacteria like e coli and salmonella. Advise your owners to use glass or bamboo. Yes, they get nicks, but the bacteria die off.

    There is so much evidence coming forth that non-stick pots and pans are not good. You can research it yourself on the internet. They contain a chemical called perfluoro-octanoic acid that has been shown to cause cancer in lab rats (poor rats!!). The non-stick can also chip off into the food you eat and be digested. It seems to be best to use stainless steel and quality cooking oils or sprays.



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VR Edge, LLC 

P.O. Box 3367

Sunriver, OR 97707


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