Here are some quotes that certainly seem to apply to what we do. These were published over 10 years ago and they still have meaning today!!
“Sometimes we learn the hard way."
That it doesn’t pay to get discouraged. Positive thinking is simply a choice each of us makes.”
“Excellence is the result of caring more than others think is appropriate and expecting more than others think is possible.”
And the most powerful advice I have ever heard, and that helped me a great deal when I comprehended it fully: “ Our lives are determined, not by what happens to us, but by how we react to what happens to us.”
This was written in early 2003 after attending my daughters graduation from graduate school. I like it then and I like it now!!! I believed it then and my beliefs are even stronger now.
On Being a Vacation Rental Executive Housekeeper.
You will never be bored. If you are, you are not doing enough.
You will have more challenges facing you than anyone could ever imagine.
You will have the most responsibility of anyone in your company, but too often too little authority.
Others may too often make decisions that will hamper your effectiveness, especially when dealing with your unit owners.
If you never hear from an owner or guest, assume they are happy and you have done your job, because they’ll tell you if they are not.
You will learn, hopefully, that working smart is far better than working hard.
You have the power to ENABLE your guests to be happy or the power to ruin their carefully planned vacations. This can be a daunting realization to those not up to the challenge.
You are the hub of the wheel. If the wheel rolls, if your company makes progress, it is because of you more than anyone else. Take pride in that.
Truly believe that a vacation rental housekeeping department can only be as good as the control that is exhibited over owners. Successful VR housekeeping (and maintenance) is all about control.